Customer assistance is available by submitting a request online, calling us at the number below, or by speaking with a Peter Pan employee in our terminals.


Requests can be made online at https://peterpanbus.com/request


If your request is regarding changing your date or time of travel, please call us at 1-800-343-9999.



Our Information & Customer Care Team is available to provide travel information, assist with ticket purchases or exchanges, and customer service at 1-800-343-9999.

  • Monday – Thursday: 8:00am-6:00pm
  • Friday: 8:00am-7:00pm
  • Saturday: 8:00am-5:00pm
  • Sunday 9:00am-7:00pm

(Hours may vary on holidays)



También ofrecemos asistencia e informacion para nuestros pasajeros que hablan español a través de nuestro Centro de Atencion al Cliente al 1-800-343-9999.

  • Lunes – Jueves: 8:00am-6:00pm
  • Viernes: 8:00am-7:00pm
  • Sábado: 8:00am-5:00pm
  • Domingo: 9:00am-7:00pm