Customer assistance is available by submitting a request online, calling us at the number below, or by speaking with a Peter Pan employee in our terminals.

Requests can be made online at

If your request is regarding changing your date or time of travel, please call us at 1-800-343-9999.

Our Information & Customer Care Team is available to provide travel information, assist with ticket purchases or exchanges, and customer service at 1-800-343-9999.

  • Monday 8:00am-6:00pm
  • Tuesday - Wednesday 8:00am-5:00pm
  • Thursday 8:00am-6:00pm
  • Friday: 8:00am-7:00pm
  • Saturday: 8:00am-6:00pm
  • Sunday 8:00am-7:00pm

(Hours may vary on holidays)