We understand your personal items are important and in the event your item has been misplaced please first check with your arrival terminal to see if the item has been located and turned in.


You can submit a request for assistance with a misplaced item on our website anytime.


You may speak with a Lost & Found representative by calling 1-800-343-9999 during business hours and choose option 2 for "Lost and Found". 


Please have your itinerary, ticket confirmation number, baggage/item description and contact details available.


When located, our team will arrange for the return of your item(s) to you. We are able to ship most items to the following terminals for pick-up:

  • Springfield, MA
  • Hartford, CT
  • Providence Bus Terminal, RI
  • Worcester, MA
  • Boston, MA
  • Northampton, MA


We can also return items by mail – we accept payment by credit/debit card by phone for shipping.


If your baggage/item was misplaced on a charter service, please call our Charter Department at 1-800-243-9560.