Tickets can be exchanged in person at a Peter Pan ticket counter, on mobile web and pc/desktop or on the Peter Pan Bus App.

*Please check ticket counter hours prior*

For non-refundable and advance purchase tickets, departure dates and times may be changed for a fee plus the cost difference of the new ticket if applicable. To reschedule your travel date, changes must be made prior to the original travel date and scheduled departure time; otherwise, the ticket will be null and void. Passengers may reschedule travel dates with the Peter Pan Bus App or online at www.peterpanbus.com.The travel date, time and customer name are able to be exchanged – Origin & Destination cannot be changed.  Customers will have to purchase a new ticket if origin & destinations need to be changed. Tickets not exchanged prior to the schedule departure time(s) are not eligible for re-issue.  A new ticket for the newly intended travel date/time will be purchased. Fares are subject to change. Peak and holiday travel blackouts may apply. Fares are payable in U.S. dollars only unless stated otherwise. The original ticket will remain non-refundable. The difference in cost of the ticket and our standard reissue fee will apply! Please refer to https://peterpanbus.com/help/changes/ for more detail.

The travel date, time and customer name are able to be exchanged.

The ticket exchange must take place at least two (2) hours before the departure time (and date) specified on the ticket.

Tickets not exchanged before departure are not eligible for re-issue – a new ticket for the newly intended travel date/time should be purchased. The original ticket will remain non-refundable.

*Origin & Destination cannot be changed.  Customers will have to purchase a new ticket if origin & destinations need to be changed.

*Applicable holiday blackout restrictions may apply.

*Commuter tickets cannot be exchanged or extended.

Assistance with Tickets 

If you have a question or concern regarding your ticket please contact us online.

All Peter Pan tickets are non-refundable. This includes:

• Tickets purchased online or at ticket counters
• Expired tickets and tickets redeemed for travel
• Tickets changed for scheduled date and time
• Duplicate Orders
• Commuter tickets/ticket booklets

If you have a concern about the service received, please contact us online.

Our Customer Care Team will review and investigate your claim and then contact you with a resolution.

If you chose to end your trip by exiting at another service location other than the location stated on the ticket, the ticket is considered redeemed for travel and is not able to be refunded.

We are not able to refund, reprint or replace any misplaced, stolen or illegible tickets.