Assistance with Tickets & Refunds

If you have a question or concern regarding your ticket, or would like to make a refund request, please contact us online or call us at 1-800-343-9999.

For urgent ticketing related matters, we recommend to contact us by phone.

All Peter Pan tickets are non-refundable. This includes:

Tickets purchased online at or at ticket counters

Expired tickets and tickets redeemed for travel

Commuter tickets/ticket booklets

If you are requesting a refund based on a concern about the service received, please contact us either online or by phone using the link/phone number above. Our Customer Care Team will review and investigate your claim and then contact you with a resolution.

If you chose to end your trip by exiting at another service location other than the location stated on the ticket, the ticket is considered redeemed for travel and is not able to be refunded.

We are not able to refund, reprint or replace any misplaced, stolen or illegible tickets.